TERMS OF PURCHASE
These Terms of Purchase are legal binding agreements formulated for all users who browse, purchase and consume products on our official website. All users who complete account registration, order placement and payment behavior on the platform shall be deemed to have fully read, understood and voluntarily accepted all the provisions of these purchase terms, and shall abide by the terms to carry out shopping and related behaviors. These terms are applicable to all product purchase transactions of global users on this website.
In terms of order transaction rules, all product prices displayed on the official website are unified USD pricing, and all order settlements, fund transactions, refund settlements and other fund behaviors are only settled in USD. The displayed product prices include product value fees, and the platform provides permanent global free shipping services for all orders, with no additional freight, handling fee, regional surcharge and other hidden fees for any user in any region.
After the user selects products and completes order payment, the official website will automatically confirm the valid order information. The user shall ensure that the submitted shipping information, contact information and order remarks are true, accurate and complete. If the user fails to receive the goods normally due to incorrect information filling, resulting in logistics return or order loss, the relevant responsibilities and losses shall be borne by the user personally, and the platform will not bear the corresponding compensation liability.
In terms of order delivery rules, all valid paid orders of the platform will be shipped within 1 to 3 working days after the payment is successful. The platform implements unified global delivery standards, and the delivery cycle of all domestic and international orders is uniformly 6 to 12 working days, with no regional delivery time difference. For users with urgent delivery needs, the platform provides optional expedited distribution services, and users can choose the expedited service according to their own needs, and bear the corresponding service fees generated by the expedited service.
In terms of product quality and receiving acceptance, all products sold on the platform including Christmas trees, scented sticks, aromatherapy products, ghost decorations, skull decorations and other holiday decorative supplies have passed strict quality inspection before shipment. After the user receives the goods, they shall check the product quantity, appearance, integrity and quality problems in a timely manner. If there are product quality problems, missing parts or goods mismatch, the user can initiate after-sales processing within the valid 60-day return period in accordance with the refund and return policy.
In terms of after-sales rights and obligations, users enjoy the 60-day return service right stipulated by the platform for all purchased products. Within the valid period, eligible products can be returned and refunded in accordance with the refund policy, and the platform will complete the refund return within 5 to 10 working days after receiving and inspecting the returned goods. Users shall abide by the platform’s return rules, and shall not maliciously return goods, forge product problems or conduct abnormal after-sales behaviors to disrupt the normal operation of the platform.
Users shall abide by the relevant national and regional laws and regulations of the receiving region when purchasing and receiving products, and shall not use the platform’s products for illegal, improper or unauthorized commercial purposes. For the products detained, confiscated or returned due to the user’s violation of local import regulations, customs policies and other regulations, the platform will not provide refund and compensation services.
The platform reserves the right to cancel or suspend abnormal orders in the following situations: false transactions, malicious batch orders, order information abnormality, payment abnormality, suspected fraudulent transactions and other abnormal shopping behaviors that affect the normal operation of the platform. For orders cancelled due to user abnormal behaviors, the platform has the right to adjust the refund amount according to the actual situation.
These Terms of Purchase shall be binding on both the platform and all purchasing users. The platform has the right to update and revise these terms according to business development and legal requirements. The revised terms will be published on the official website, and continued use of the website for shopping transactions by users will be deemed as acceptance of the latest terms of purchase.