REFUND POLICY
This Refund Policy formulates unified and standardized refund rules, applicable conditions, processing procedures and time limit specifications for all product orders purchased on our official website, aiming to ensure that all global users can enjoy fair, transparent and efficient refund services. This policy applies to all refund applications generated by order cancellation, return and exchange, product non-delivery and other legitimate scenarios, and all refund services of the platform shall be implemented in accordance with the provisions of this policy.
All transactions on our website are settled in a unified currency of USD, and all refund amounts will be calculated, settled and returned in USD uniformly, with no other currency settlement methods. The refund amount is subject to the actual payment amount of the user’s order, including the product payment amount. Since our platform provides global free shipping services for all orders, no freight fee will be included in the refund settlement, and no freight deduction will be generated during the refund process.
We implement a 60-day valid return and refund cycle for all physical products on the platform. The 60-day refund valid period starts from the date when the user successfully signs for the goods. Within the valid 60-day period, if the user is not satisfied with the purchased Christmas decorations, Halloween decorations, aromatherapy products and other goods, or the products have quality problems, mismatch with the description and other eligible refund scenarios, the user can actively initiate a return and refund application through the official website background.
After the user submits the return and refund application, our professional after-sales team will complete the review of the application within the specified working time. The review content includes verifying the order information, confirming whether the application is within the valid 60-day return period, checking whether the product meets the return and refund conditions, and confirming the integrity of the product and packaging. After the application review is passed, the system will automatically generate a return address, and the user needs to return the goods in accordance with the specified return requirements and logistics methods.
After we receive and inspect the returned goods to confirm that the goods are intact, unused and meet the return standards, we will officially start the refund processing procedure. The unified refund processing cycle of the platform is 5 to 10 working days. The refund will be fully returned to the user’s original payment account and payment channel. The specific arrival time of the refund shall be subject to the processing cycle of the user’s payment institution, and our platform will complete the internal refund operation within the specified time limit.
For unshipped orders, users can initiate an order cancellation and refund application at any time after payment and before the platform delivers the goods. After the cancellation application is reviewed and passed, the platform will directly complete the refund processing within 5 to 10 working days without the need for goods return. For orders that have been shipped but not signed for, users can apply for intercepting the logistics and canceling the order, and the refund will be processed after the goods are successfully intercepted and returned to the warehouse.
The following situations do not support refund applications: the refund application exceeds the 60-day valid return period; the product is artificially damaged, used, assembled or discarded the original packaging, which affects the secondary sales; the product loss and damage caused by the user’s personal logistics operation error; the free gifts and auxiliary accessories that are not included in the order payment amount; the abnormal refund application initiated maliciously by the user.
All refund rules of the platform are applicable to global users uniformly, with no regional difference in refund standards and processing cycles. We will strictly implement the 5-10 working days refund mechanism and 60-day return and refund policy to fully protect the legitimate consumption rights and interests of every user. The platform reserves the right to interpret and adjust the refund rules appropriately, and the latest policy provisions shall prevail after the official website announcement.