SHIPPING POLICY
This Shipping Policy formulates unified global shipping standards, delivery time limits, logistics rules and service specifications for all orders on our official website, covering all product lines including Christmas decorative supplies, Halloween decorative supplies, aromatherapy and fragrance products. This policy is applicable to all user orders in all regions of the world, with consistent service standards for domestic and international orders, ensuring transparent, standardized and unified global logistics and distribution services.
In terms of shipping fee rules, our platform implements a permanent global free shipping policy. All orders generated on the official website, regardless of the user’s shipping region, order amount and product type, enjoy free standard shipping services. There are no hidden charges such as cross-border freight, regional surcharge, remote area handling fee and packaging fee. All logistics transportation costs are borne by the platform, and users only need to pay the corresponding product purchase amount in USD currency.
In terms of order processing and shipment time, all successfully paid orders will enter the platform’s unified order processing queue. Our warehouse team will complete order sorting, product inspection, packaging and shipment operations within 1 to 3 working days after the order payment is confirmed. The 1-3 working days shipment cycle is applicable to all orders without regional and product differences, excluding holidays, weekends and official platform rest days.
In terms of global delivery cycle, we implement a unified delivery time standard for all global regions. All domestic and international standard shipping orders have an estimated delivery time of 6 to 12 working days from the date of shipment. This time limit is a unified standard applicable to all countries and regions around the world, and there is no delivery time difference caused by regional distance, customs clearance and other factors under normal logistics conditions.
To meet the urgent shopping needs of users, we provide optional expedited distribution services. Users can independently select the expedited shipping service during the order placement process according to their own time needs. The expedited service can effectively shorten the overall logistics delivery cycle, and the specific expedited time limit and service fee standard will be displayed in real time on the order placement page. All expedited service rules are uniformly implemented globally, with consistent service standards.
In terms of logistics tracking service, after the order is shipped, the platform will automatically generate a unique logistics tracking number, and synchronize the tracking information to the user’s order background. Users can query the real-time logistics transportation status, transit nodes and delivery progress through the official website order center or the corresponding logistics channel. We provide full-cycle logistics tracking services until the goods are successfully signed for.
In terms of customs clearance and cross-border logistics rules, for international cross-border orders, we will complete the formal logistics declaration and customs clearance procedures in accordance with international trade and cross-border logistics specifications. Users need to ensure that the receiving information is true and valid, and cooperate with the completion of local customs clearance procedures when necessary. For logistics delays caused by local customs inspection, policy adjustment and other objective uncontrollable factors, the delivery time will be appropriately extended, and the platform will actively track and assist users in solving logistics problems.
In terms of abnormal logistics processing, if the order has logistics abnormalities such as delayed delivery, lost goods, wrong delivery and package damage during transportation, users can contact our customer service team in a timely manner. We will verify the logistics situation within the specified time, and provide solutions such as re-delivery, order compensation or refund according to the actual abnormal situation, so as to ensure the legitimate rights and interests of users are fully protected.
All rules in this Shipping Policy are implemented uniformly for global users. The platform will optimize the logistics distribution system and service process according to the actual operation situation, and adjust the relevant service rules appropriately. The adjusted policy content will be announced on the official website in advance, and the latest policy standards shall prevail after the announcement.